Blank screen at Windows login with no Explorer

Patch Tuesday just happened a couple days ago and once again I had a single computer in the office that logged into a blank black screen. This is now the third computer over the last year to do this immediately after rebooting due to Windows updates. Trying to manually start Explorer.exe didn’t work. Scan disk came back clean. Safe mode gave the same results. Booting off a Windows 10 USB and doing a startup repair didn’t help. But thankfully the following fix has worked each time to get us back working.

Start with a CTRL+ALT+DEL to open Task Manager then File -> Run new task. Enter CMD and check off the box for “Create this task with administrative privileges”. Then run each of these commands in order:

Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
SFC /ScanNow

Once all three are done reboot with a shutdown -r -t 0 and you should be back to normal.

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.